STUDY ON THE ASSESSMENT OF THE LEVEL OF SATISFACTION IN PATIENTS HOSPITALIZED IN A MEDICAL CENTRE WITH BEDS
Abstract:
This study aims at assessing patient satisfaction and therefore, the increase of the
quality of care of the patients admitted to a medical centre with beds. Method: A psychometric
instrument was used by means of a questionnaire applied to 130 patients, together with both
descriptive and inferential statistical analysis, due to the diverse volume of quantitative and
qualitative data collected by means of the questionnaire. Results: The results were represented
by the identification of the level of satisfaction in patients admitted to a medical centre with
beds, indicating a higher degree of satisfaction in those from rural areas, females and those with
lower levels of education, both in terms of hospital conditions, medical staff attitude and
information obtained when admitted and during hospitalization. Conclusions: Variables may
play a significant role in improving the quality of future medical services, hospital conditions
and the degree of patient satisfaction related to health professionals.
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