PHYSICIAN - PATIENT RELATIONSHIP: A DETERMINING FACTOR IN PATIENTS’ SATISFACTION
Abstract:
The interpersonal aspects of medical care held the main weight in the patient’s satisfaction. They refer to the communication process between the patient and the medical personnel. The patient’s expectations reveal the following aspects which must be taken into consideration by the medical personnel of the County Emergency Hospital of Alba: scheduling a more extended time to anamnesis and consultation; awarding a more detailed attention to the manifold problems of the patients, by the physicians; the interest of the medical personnel towards the social and psychological issues of the patients; encouragement from the physicians; scheduling a more extended time for communication than that scheduled within the daily visit; the extension of the time required for the direct consultation. One of the priorities of the County Emergency Hospital of Alba is to identify the needs of the patients in order to allow the medical personnel to meet them and to use proper medical techniques and procedures within an adequate and efficient communication environment with the patients.
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