QUALITY MANAGEMENT OF CARE AND SERVICES PROVIDED BY HOSPITAL FOR THE ELDERLY
Abstract:
Old age is, naturally, the age when the problem
of receiving care is most acute. The need for ensuring
dignified, high quality care for this age category is most
evident and will become more striking in the near future,
when statistics estimate that more than half of the
country’s population will be represented by seniors.
Achieving and maintaining quality in health care requires
a certain attitude towards work, a group of scientific
activities, receptivity towards the practical activities,
openness towards the needs of patients, the thorough
knowledge of these needs in order to follow and even
anticipate them. At the same time, it requires utmost
continuous adaptability where the evolution of needs,
flexibility and inventiveness are concerned, involving a
creative spirit focused on transformation and
development, in order to enable a unitary vision
regarding the whole string of processes which are
necessary for the accomplishment of the medical care
with a high degree of satisfaction among patients, at the
lowest price possible.
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