STUDY ABOUT CONTINUITY, AS A DIMENSION OF MEDICAL SERVICE QUALITY, AT THE LEVEL OF INTERNAL MEDICINE DEPARTMENT OF THE CITY HOSPITALS
Abstract:
This study is part of a more extensive approach of medical service quality assessment of the
inpatients from the city hospitals. The three care levels, primary, secondary and tertiary, were evaluated
based on the continuity dimensions. The aim of the study was to evaluate with self-administered
questionnaire, the continuity of medical services provided to the inpatients from the internal medicine
department of city hospitals. The study involved 14 city hospitals, 2 hospitals per each region of
development. 54 patients for each department were randomly selected. Data collection took place during
July - September 2009. The results prove a good relation of the patients with their family doctor, 50% of
them used to visit their family doctor at least once per month. 90% of the patients have received medical
care after discharge from their family doctor and ambulatory specialists and hospital doctors. At
discharge, more than 80% of all patients received a medical letter for their family doctor. Almost all of
these patients gave to their family doctor this document. Thus, it can be concluded that there exists a
convenient level of medical services continuity for the studied population.
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