THE EVALUATION OF THE SATISFACTION DEGREE IN A DENTAL PRACTICE IN SIBIU
Abstract:
Dental medicine provides specialized treatment and has the objective of maintaining oral
health, but at the same time, it is an activity that can be considered productive, can create profit and can
be effective. Satisfaction questionnaire has been designed to continue the evaluation of the dental
practice, to improve quality of services, which are offered to patients. SWOT analysis of the dental
practice in study was made to highlight weaknesses and threats. Following the conducted survey of
medical services satisfaction received at the dental practice, we notice a very high level of patients
(72%) who are very satisfied, 20% were satisfied, and 8% are only barely satisfied. Most patients said
they will use in future the services of the dental practice and they are going to recommend it to other
people. In conclusion, we recommend greater addressability from physicians by offering more complete
information and details about medication and treatment given to patients.
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