STUDY REGARDING PATIENT SATISFACTION WITHIN THE EMERGENCY DENTAL OFFICE OF THE EMERGENCY ROOM OF MOBILE EMERGENCY SERVICE FOR RESUSCITATION AND EXTRICATION (UPU-SMURD) SIBIU
Abstract:
Our study is based on an opinion survey applied in the emergency dental office from Sibiu
County. An important factor taken into account when we plan to streamline the medical service is the
level of satisfaction patients have towards the service provider. The questionnaire which we applied is
an adapted version of a validated form used in 2006 by the National Health Insurance Service in
Englant (NHS) for the implementation of measures to streamline the emergency dental system. The
group of patients to whom we applied the questionnaire consists of 60 patients. The questionnaire
contains questions about the level of satisfaction of patients, addressability aiming to identify the
reasons for which patients resort to such services in Romania. According to the results, 65% of patients
were very satisfied with the treatment offered, 96% were satisfied with the attitude of the staff towards
them and 91% said they trust the medical staff. A large percentage (40%) said that the equipment in the
dental office can be improved. The conclusion of this study is that the emergency dental office is highly
appreciated by patients and despite the poor equipment, doctors are trying to cope with increased
addressability of the dental office.
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