NURSING PROCESS AND ITS PART PLAYED IN IMPROVING HEALTHCARE SERVICES QUALITY AND PATIENTS’ SAFETY
Abstract:
The concept of quality is increasingly aimed at in every field of people’s lives. We all wish to buy and benefit from quality products and services. It is a desideratum and an obligation of all parties in a society. In the field of health, quality of healthcare services means improving health of patients and responding to the general expectations of the population regarding health. This papers presents different approaches to healthcare services quality based on old and new models of quality, as well as the nursing process and its important part played in healthcare quality and patients’ safety.
full text article in English (.EN) |